Accessibility

Mission Statement

StraightTalk is committed to an outstanding customer experience by providing accessible products and services to those with disabilities. We monitor the website regularly to maintain this goal. If you do find any problems, please contact us by emailing accessibility@tracfone.com or by phone: 877-799-9989.

Digital Accessibility

In our effort to provide a fully accessible and optimized user experience for all site visitors, we follow the standards of Web Content Accessibility Guidelines 2.0 (WCAG 2.0). This website is continuously monitored and tested by internal resources and by AudioEye, Inc, a third-party provider of Web Accessibility testing and monitoring to incorporate accessibility best practices.

Accessibility Features

Hearing Aid Compatibility

To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 to increase the number of hearing aid-compatible wireless devices. StraightTalk offers a broad range of HAC certified devices, you can compare them on our Hearing Aid Compatibility page.?

Along with many others in the wireless industry, we strive to ensure accessibility for all individuals, including deaf and hard of hearing consumers. Learn more about hearing aid compatibility.?

For information about FCC compatibility requirements, visit Hearing Aid Compatibility for Wireless Telephones.

TTY

A TTY or Telephone Device allows people with hearing and/or speech loss to make and receive telephone calls. StraightTalk offers a wide array of handsets that are compatible with TTY devices. On some phones, the TTY feature must be activated in order to maximize TTY performance. Please consult the phone user guide.

TTY Limitations for 911 Calls: Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. Persons with communications disabilities can still reach 911 services by either (1) calling 911 directly using a TTY over the cellular network or from a landline telephone, or (2) sending a text message to 911 directly (in areas where text-to-911 is available) from a wireless device, or (3) using relay services to place a TTY or captioned telephone service (CTS) call from a wireless phone over the cellular network or from a landline telephone, or (4) using relay services to place a IP Relay or IP CTS call over a cellular data or other IP network.

Customer Assistance

StraightTalk Customer Service Center offers assistance for customers with visual, speech, physical and cognitive disabilities. Please call 1-877-799-9989 or visit our Contact Us page.?

Real Time Text (RTT)

Real-Time Text (RTT) helps customers with disabilities communicate over the wireless network as an alternative to TTY. RTT uses a free-flowing mix of text and voice conversation, so as quickly as characters are typed on the sending device, they are displayed on the receiving device. Real Time Text is great for everyday communication and is compatible with emergency calls, just as TTY is today.

Real-Time Text lets customers with disabilities communicate using devices and services that work over the cellular network, and it works when using Wi-Fi Calling.

Key benefits

Real-Time Text:

Eliminates the need to connect to mobile TTY devices.
Offers a more natural, conversational flow compared to TTY and relay service for persons who are deaf, hard-of-hearing, or have speech disabilities.
Supports simultaneous text and speech on RTT-to-RTT calls.

What is Wi-Fi Calling ?

It is a feature that allows you to make and receive calls and send and receive messages over Wi-Fi. To use this feature, make sure your phone:

Is Active.
Has a Wi-Fi calling SIM Card.
Has Wi-Fi calling capabilities (not all phone models support Wi-Fi calling).

To make and receive calls/texts using a Wi-Fi connection requires an enabled StraightTalk Wi-Fi Calling capable smartphone, for more information visit our Wi-Fi calling page.?